{"id":11,"date":"2026-08-28T23:01:59","date_gmt":"2026-08-28T21:01:59","guid":{"rendered":"http:\/\/shop-staging.mirroredgenetworks.com\/?page_id=11"},"modified":"2026-08-28T23:01:59","modified_gmt":"2026-08-28T21:01:59","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/mirroredgenetworks.com\/shop\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n

Last updated: 28 August 2026<\/strong><\/p>\n

This policy applies to products purchased online from the Mirror Edge Networks store, operated by Elevate Living (Pty) Ltd. Nothing in this policy limits any rights you have under South African consumer law.<\/p>\n

Before returning an item<\/h2>\n

Please email sales@mirroredgenetworks.com<\/a> or call 021 001 9495<\/a> before sending anything back. Include your order number, the product name, the reason for the return and photographs where the item is damaged or faulty. We will confirm the return instructions and destination. Please do not send a product directly to a manufacturer or distributor unless we ask you to do so.<\/p>\n

Online cooling-off rights<\/h2>\n

Where section 44 of the Electronic Communications and Transactions Act 25 of 2002 applies, you may cancel an eligible online purchase without reason within seven days after receiving the goods. The product must be returned to us and the direct cost of returning it is for your account. Once the return has been received and accepted, any refund will be made in accordance with the applicable law.<\/p>\n

The statutory cooling-off right does not apply to every transaction. Exclusions may include goods made to your specifications, clearly personalised products, goods that by their nature cannot be returned, unsealed software or recordings, and other exclusions provided by law. This is particularly relevant to special-order, cut-to-length, configured or custom installation products.<\/p>\n

Change-of-mind returns<\/h2>\n

For an eligible change-of-mind return, the item must be unused, complete and in resalable condition with its original packaging, accessories, manuals and proof of purchase. Please package it carefully. You are responsible for return transport and the risk of loss or damage until the item reaches us. We recommend an insured, trackable service for valuable products.<\/p>\n

Faulty, unsafe or defective goods<\/h2>\n

Goods are supplied with the statutory warranty of quality provided by the Consumer Protection Act 68 of 2008. If a product fails to meet the applicable statutory standards within six months after delivery, you may be entitled to return it at the supplier\u2019s risk and expense and choose a repair, replacement or refund, subject to the Act. These rights do not apply where the product was altered, misused, incorrectly installed contrary to instructions, damaged after delivery, or supplied in a disclosed condition that you accepted.<\/p>\n

Delivery damage or incorrect items<\/h2>\n

Please inspect your delivery as soon as reasonably possible. If the parcel or product arrives damaged, incomplete or different from what you ordered, contact us promptly with photographs of the packaging, shipping label and product. Keep all packaging while we investigate. Prompt reporting helps us resolve courier claims, but does not remove any rights available to you under applicable law.<\/p>\n

Specialist and enquiry-only products<\/h2>\n

Some specialist products are supplied only after an enquiry, formal quotation or technical confirmation. Homemation-distributed brands are enquiry-only and their prices are not displayed online. The applicable cancellation and return arrangements for a special-order or project product will be explained in the quotation before you accept it.<\/p>\n

Refunds<\/h2>\n

After receiving and inspecting a return, we will notify you of the outcome. Approved refunds are issued to the original payment method wherever practicable. Bank and payment-provider processing times may apply. If an item is returned incomplete, damaged after delivery or outside an applicable legal return right, we will contact you before making any proposed deduction or declining the return.<\/p>\n

Exchanges and warranties<\/h2>\n

Where an exchange or warranty assessment is appropriate, we will coordinate it with the relevant supplier or authorised service agent. Manufacturer warranties supplement rather than replace rights that cannot lawfully be excluded.<\/p>\n

Contact<\/h2>\n

Elevate Living (Pty) Ltd, registration no. 2024\/386583\/07, VAT no. 4500318227. Address: 24 Union Avenue, Pinelands, Cape Town. Email: sales@mirroredgenetworks.com<\/a>. Telephone: 021 001 9495<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"

Last updated: 28 August 2026 This policy applies to products purchased online from the Mirror Edge Networks store, operated by Elevate Living (Pty) Ltd. Nothing in this policy limits any rights you have under South African consumer law. Before returning an item Please email sales@mirroredgenetworks.com or call 021 001 9495 before sending anything back. Include […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mirroredgenetworks.com\/shop\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mirroredgenetworks.com\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mirroredgenetworks.com\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mirroredgenetworks.com\/shop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mirroredgenetworks.com\/shop\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":1,"href":"https:\/\/mirroredgenetworks.com\/shop\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":440,"href":"https:\/\/mirroredgenetworks.com\/shop\/wp-json\/wp\/v2\/pages\/11\/revisions\/440"}],"wp:attachment":[{"href":"https:\/\/mirroredgenetworks.com\/shop\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}