{"id":3,"date":"2026-08-26T20:12:43","date_gmt":"2026-08-26T18:12:43","guid":{"rendered":"http:\/\/shop-staging.mirroredgenetworks.com\/?page_id=3"},"modified":"2026-08-28T23:00:58","modified_gmt":"2026-08-28T21:00:58","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/mirroredgenetworks.com\/shop\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Last updated: 28 August 2026<\/strong><\/p>\n<p class=\"wp-block-paragraph\">This Privacy Policy explains how Elevate Living (Pty) Ltd, trading through the Mirror Edge Networks store, collects, uses, protects and shares personal information when you visit our website, request a quotation or place an order.<\/p>\n<h2 class=\"wp-block-heading\">Responsible party<\/h2>\n<p class=\"wp-block-paragraph\">Elevate Living (Pty) Ltd (registration no. 2024\/386583\/07; VAT no. 4500318227) is the responsible party for personal information processed through this store. Our address is 24 Union Avenue, Pinelands, Cape Town. Privacy enquiries may be sent to <a href=\"mailto:sales@mirroredgenetworks.com\">sales@mirroredgenetworks.com<\/a> or made by telephone on <a href=\"tel:+27210019495\">021 001 9495<\/a>.<\/p>\n<h2 class=\"wp-block-heading\">Information we collect<\/h2>\n<ul class=\"wp-block-list\"><li>Identity and contact details such as your name, email address, telephone number, billing address and delivery address.<\/li><li>Order, quotation and project information, including the products and services you request.<\/li><li>Payment and transaction information. Card payments are processed securely by Yoco; we do not store your full card number or security code.<\/li><li>Account information where you create a customer account.<\/li><li>Technical information such as your IP address, browser type, device information, cookies and website activity.<\/li><li>Communications you send to us and records reasonably required to support an enquiry, order, delivery, installation or warranty claim.<\/li><\/ul>\n<h2 class=\"wp-block-heading\">Why we use your information<\/h2>\n<p class=\"wp-block-paragraph\">We process personal information to respond to enquiries; prepare quotations; take and fulfil orders; arrange delivery and installation; process payments, refunds and warranties; provide customer support; maintain business and tax records; prevent fraud; secure and improve the website; and comply with legal obligations. Where permitted, we may also send relevant service or product communications. You may opt out of marketing at any time.<\/p>\n<h2 class=\"wp-block-heading\">Lawful processing and POPIA<\/h2>\n<p class=\"wp-block-paragraph\">We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). Depending on the circumstances, processing may be necessary to enter into or perform a contract with you, comply with the law, protect a legitimate interest, or take place with your consent.<\/p>\n<h2 class=\"wp-block-heading\">Who we share information with<\/h2>\n<p class=\"wp-block-paragraph\">We share only the information reasonably necessary with trusted service providers involved in operating the store and fulfilling your request. These may include Yoco for payment processing, banks, hosting and website providers, email providers, couriers, distributors, suppliers, installers, professional advisers and authorities where required by law. Service providers must use the information only for the authorised purpose and protect it appropriately.<\/p>\n<h2 class=\"wp-block-heading\">Cookies and analytics<\/h2>\n<p class=\"wp-block-paragraph\">The website uses essential cookies to operate features such as the basket, checkout, account login and security. It may also use limited performance or analytics technologies to understand how the store is used. You can control non-essential cookies through your browser, although blocking essential cookies may prevent parts of the store from functioning correctly.<\/p>\n<h2 class=\"wp-block-heading\">Retention and security<\/h2>\n<p class=\"wp-block-paragraph\">We retain personal information only for as long as reasonably needed for the purpose for which it was collected, including customer service, warranty, accounting, tax, fraud-prevention and legal requirements. We use reasonable administrative and technical safeguards to protect information against loss, unauthorised access, alteration or disclosure. No internet system can be guaranteed completely secure.<\/p>\n<h2 class=\"wp-block-heading\">Your rights<\/h2>\n<p class=\"wp-block-paragraph\">Subject to applicable law, you may ask whether we hold personal information about you, request access to it, request correction or deletion of inaccurate or unnecessary information, object to certain processing, or withdraw consent where processing depends on consent. We may need to verify your identity before acting on a request and may retain information where the law requires it.<\/p>\n<h2 class=\"wp-block-heading\">International processing<\/h2>\n<p class=\"wp-block-paragraph\">Some technology providers may process information outside South Africa. Where this occurs, we take reasonable steps to ensure that appropriate safeguards and lawful transfer requirements apply.<\/p>\n<h2 class=\"wp-block-heading\">Questions and complaints<\/h2>\n<p class=\"wp-block-paragraph\">Please contact us first at <a href=\"mailto:sales@mirroredgenetworks.com\">sales@mirroredgenetworks.com<\/a> so that we can address any privacy concern. You also have the right to approach South Africa\u2019s Information Regulator.<\/p>\n<h2 class=\"wp-block-heading\">Changes to this policy<\/h2>\n<p class=\"wp-block-paragraph\">We may update this policy when our services, suppliers or legal obligations change. The current version and its update date will be published on this page.<\/p>","protected":false},"excerpt":{"rendered":"<p>Last updated: 28 August 2026 This Privacy Policy explains how Elevate Living (Pty) Ltd, trading through the Mirror Edge Networks store, collects, uses, protects and shares personal information when you visit our website, request a quotation or place an order. Responsible party Elevate Living (Pty) Ltd (registration no. 2024\/386583\/07; VAT no. 4500318227) is the responsible [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mirroredgenetworks.com\/shop\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mirroredgenetworks.com\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mirroredgenetworks.com\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mirroredgenetworks.com\/shop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mirroredgenetworks.com\/shop\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":1,"href":"https:\/\/mirroredgenetworks.com\/shop\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":439,"href":"https:\/\/mirroredgenetworks.com\/shop\/wp-json\/wp\/v2\/pages\/3\/revisions\/439"}],"wp:attachment":[{"href":"https:\/\/mirroredgenetworks.com\/shop\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}